Our preferred method for use is placing a potted plant (with drainage holes) inside of the ceramic planter, and remove it temporarily when you need to water it OR you could also line the bottom of the ceramic planter with rocks, charcoal and/or sand before placing your soil and plant on top. This ceramic hanger does not have a drainage hole, so it is recommended you research your plant’s drainage needs before transplanting.
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If you are unhappy with your planter in any way please contact us at firstname.lastname@example.org or email@example.com.